Skip to content

Refund and Returns Policy

UniShaman (unishaman.com) Last updated: November 3, 2026

1. How our products are made

Every item in our shop is printed on demand. Nothing is kept in stock: your order is made after you place it by our print and fulfilment partner, Printful, and shipped directly to you. Because of this, we cannot accept returns of items that are simply the wrong size, colour or choice, except where the law gives you a right to return them (see section 5).

Please check size charts, product descriptions and your shipping address carefully before you pay.

2. Order changes and cancellations

Orders go into production quickly. You can change or cancel an order only until production has started. Email us as soon as possible at [support email] with your order number. If production has already started, we cannot cancel it, and the order will be handled under the rules in this policy.

Check your delivery address when you order. We cannot change an address once the parcel has been shipped.

3. Damaged, defective or misprinted items

If your item arrives damaged, has a manufacturing defect, is misprinted, or is not the item you ordered, we will send you a free replacement or refund you, at your choice where possible. You do not need to send the item back.

To make a claim:

  1. Email contact@viiskanta.com within [14] days of delivery. Use the subject “Order issue – [order number]”.
  2. Include your order number, a short description of the problem, and a clear photo of the affected item. If several items with the same design are affected, one photo showing all of them is enough.
  3. Tell us whether you prefer a replacement or a refund.

We review every claim, usually within [2] business days, and confirm the result by email. Approved refunds go back to your original payment method. Refunds can take [5–10] business days to appear, depending on your bank or payment provider.

Claims sent after the deadline above may be refused, except where the law gives you rights that cannot be waived (see section 5).

4. Lost or delayed parcels

Delivery times are estimates. If your parcel has not arrived by the estimated delivery date, first check the tracking link in your shipping email and ask neighbours or your local post office.

If it still has not arrived, contact us within [14] days after the estimated delivery date at [support email] with your order number. We will investigate with the carrier and, if the parcel is confirmed lost, send a replacement or refund you.

Customs and import charges. Orders shipped outside the EU, or from outside your country, may be subject to customs duties, VAT or handling fees charged by your local authorities or carrier. These are your responsibility unless they were already included in your order total at checkout.

5. Your legal rights (EU and other consumers)

This policy does not limit any rights you have under mandatory consumer law.

Right of withdrawal. If you are a consumer in the EU and the law gives you a right to withdraw from a distance purchase, you may cancel within 14 days of receiving the goods, without giving a reason. [Owner: state here how you apply this to ready-made printed items. If you apply the exception for goods made to the customer’s own specification, say so only for products that are genuinely personalised.]

To withdraw, send a clear statement to [support email] with your order number. We will tell you where to send the item. Return the goods within 14 days after you inform us of the withdrawal. You pay the direct cost of returning them, unless we say otherwise. Items must be unused, unwashed and in their original condition. We refund the price of the goods, and standard delivery costs, within 14 days of receiving the items or proof that you have sent them.

Legal guarantee. If goods are faulty, EU law gives you a legal guarantee of at least two years for defects that existed at delivery. You may be entitled to repair, replacement, a price reduction or a refund.

6. Returns sent to us

Please do not send anything back before we confirm in writing and give you the correct return address. Items sent to the wrong address, or without confirmation, may not be received or refunded.

Returned items are inspected on arrival. Refunds for returns approved under section 5 are issued after inspection, to the original payment method.

Returns that are not collected from the fulfilment facility within 30 days may be donated to charity, and we cannot issue a replacement for them.

7. Wrong address or refused parcels

If a parcel is returned because the address you gave was wrong or incomplete, or because the parcel was refused or not collected, we can send it again once you pay the shipping cost again. We cannot refund the shipping or production costs for orders that were not delivered because of an address error or non-collection.

8. What we cannot refund

  • Orders where the size, colour or product was chosen incorrectly by the customer, or the customer changed their mind, except where section 5 applies
  • Differences in colour between your screen and the printed product, or small variations in print placement that are within normal tolerances
  • Damage caused after delivery, such as washing or wear
  • Orders that were not delivered because of an incorrect address
  • Customs duties and import charges, unless they were included at checkout

9. How refunds are paid

Refunds go back to the payment method used for the order, through our payment provider, Stripe. We cannot refund to a different account or card. We refund the item price, and the shipping cost where the problem was caused by us or our fulfilment partner or where the law requires it.